FAQ - EVV

Barnestorm is set up to run the verify nightly around 12:50 AM. It will process the previous two days EVV Visits (visit date). On Saturday it will go back seven days to pick up any late entry visits. Each automated process will pick up any Send Failed visits to attempt another send.

Sometimes Sandata will get busy, which slows down the process of verifying visits. You can try later to double-click the visit for an attempt on sending it.

If the patient's number is listed as private, the aide will need to dial *82 before dialing out the telephony number. This will unblock the phone number. Other options are to use the aide's phone to call or start the visit with the Care Champ app.
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