Void A Claim

Medicare claims are cancelled directly in DDE.

Medicaid claims, however, may be voided directly from Barnestorm. Each Medicaid claim sent for each patient has a unique identifying number, called an ICN.

You need to void a claim when the original claim that was transmitted was incorrect due to incorrect information. If the claim will be replaced, please follow the instructions for Replacement Claims. If the claim will NOT be replaced, you will void the claim.

Here are the steps to void a Medicaid (or nonPPS payer) claim:

If the dates you need to replace are NOT listed, you will need to manually enter the ICN information.

  1. Click the Add a New ICN Entry line. An ICN entry window will open.
  2. Enter the information from your paper copy of the remittance advice: Payment date, Charges from date, Charges thru date, and the ICN number. 
  3. Change the 7 to an 8 for void. 
  4. Click the Save button. 

Your ICN entry will now appear in the list.

Advanced Information:

The 837 file has information regarding the claim:

On the line starting CLM* , after the :: there is a number--

1 =original claim

7 =replacement claim

8= void claim (If the number 8 does not show, you did not create a void claim.)

line after the CLM* has the ICN number.