EVV - Aide Care Champ and Telephony Use

CareChamp Setup Instructions

1️⃣ Install CareChamp onto Device

📱 iPhone

An office member will send you the install link via text message.
Tap the link in your text message.

Example of logging out of a visit early in CareChamp

Tap the Share icon (a square with an arrow) at the bottom of the screen. May look like one of these screens.

Scroll down and tap Add to Home Screen.

Tap Add.

2️⃣ Log into CareChamp

Locate and tap the CareChamp icon on your Home Screen.
Login using the username and password your supervisor has given you.

IMPORTANT: Tap Allow when prompted for Notifications. This enables the office to send messages through Barnestorm.

IMPORTANT: Tap Allow for Location Services. This is required to record your location during EVV visits.

CareChamp - Installing onto Android

CareChamp Setup Instructions

1️⃣ Install CareChamp onto Device

An office member will send you the install link via text message.
Tap the link in your text message.
Tap the three-dot menu in the top-right corner of your browser.

Select Add to Home Screen from the menu.

2️⃣ Log into CareChamp

Locate and tap the CareChamp icon on your Home Screen.
Login using the username and password your supervisor has given you.

IMPORTANT: Tap Allow when prompted for Notifications. This enables the office to send messages through Barnestorm.

IMPORTANT: Tap Allow for Location Services. This is required to record your location during EVV visits.

CareChamp Users - How Service Location is Captured

Location Tracking & EVV Compliance

Watch Video 🎥Location and Notification

It is extremely important to allow your device to capture your visit location. This ensures compliance with EVV (Electronic Visit Verification) requirements.

Barnestorm assures you that your GPS location is only tracked when you tap Start Visit and Finish in the CareChamp app. Your location is not tracked at any other time.

Q: I was told my GPS location isn’t being captured, but it shows as enabled on my phone.
A: If you’ve denied location access several times, it may have permanently disabled GPS for the app. You’ll need to reset location permissions. See this help article for steps:

EVV - Visits Show No GPS for Completed Care Champ (Care Champ, EVV, GPS)

CareChamp - Document an EVV Visit

Document a Visit

Watch Video 🎥Document EVV Visit

IMPORTANT: When opening the app, choose Allow or Always Allow for location services. GPS is only used during Start and Finish. Denying access may cause non-compliance.

Start the Visit

Log into CareChamp to view your scheduled visits for today.
Tap a patient’s name to see the scheduled start and end times.
(You can arrive or leave at any time during the day.)
Tap the Start button at the bottom.

IMPORTANT: Tap Start only when you're physically at the patient’s home. This records your start time and location for EVV.

Document the Visit

Check off tasks as you complete them—or all at once at the end.
If you skip a task, choose a Reason below the task list.
The task bar turns green once all items are completed.
Optional sections like Vitals may appear—complete them if required.

Patient Signature

Tap Verify to open the signature screen.
The patient signs using their finger in the white area.

Finish the Visit

Check the timer in the lower-left for visit duration.
Tap Finish to end the visit before leaving the patient’s home.
If Finish does not show up and you see Save, check your documentation to verify everything has been completed.

IMPORTANT: The Finish button records your end time and captures location for EVV.

After finishing, you’ll return to the main screen.
A 🔒 lock icon will appear next to the completed visit.

CareChamp - Cancel Patient Not Home

Cancel – Patient Not Home

Watch Video 🎥Patient Not Home

Use this cancel option with CareChamp when the patient is not home or refuses services.

Tap the scheduled visit from your app.
Scroll down and tap Cancel Visit.
Tap Cancellation Reason and choose the appropriate reason from the list.
Tap OK to confirm the selected reason.
(Optional) Add notes in the Comments section.
Tap the Cancel button and then confirm by tapping Yes, Cancel Visit.

This will mark your visit as cancelled, indicating a non-chargeable visit.

CareChamp - Clocking Out of Visit Early

Clocking Out of Visit Early

🎥 Scroll down to read instructions.

📋 Steps for finishing a visit early:

Select each task that was performed.
If not all tasks were done, tap Reason tasks could not be performed.
Select a reason, then tap Set.
Verify with a patient signature (if required).
Tap Finish.
Select the reason the visit ended early.
If it was a mistake, tap Continue Visit.

CareChamp - Forgot to Clock Out of Visit

Forgot to Clock Out

If you forget to clock out of a previous visit, the CareChamp app offers a built-in safeguard.

When you clock in for your next visit, the previous visit will automatically clock out.
This feature is only active if the missed visit is between 1 and 4 days old.

Why use this feature?

It captures GPS coordinates to help keep you in compliance with EVV.

Office staff should avoid completing the visit in office if this process will take place.

CareChamp - Patient Schedule Not Showing in App

Schedule Not Showing in App

Option A: Add the Visit Manually (if available)

Tap the ➕ button in the top right.
The Schedule New Visit screen appears.
Tap Patient to view an alphabetical list.
Select the patient and tap Set.
Set the Visit Type to Aide Visit.
Tap Schedule to enter a future visit time, or Schedule and Start if you're at the patient’s home.
Complete the visit as usual.

If the same patient repeatedly doesn't appear or shows up as a duplicate, notify the office to review your schedule setup.

Option B: No + Button Available

If the + button is missing, the agency has disabled this feature.

Use one of these backup methods:

Telephony: Call the visit in using the Barnestorm-assigned number from the patient’s home phone.
Office Assistance: Contact the office to manually add the visit. Log out of the app and back in.

CareChamp Users - Use Telephony as a Backup

Use Telephony as Backup

If you're unable to start a visit using the CareChamp app, you can use telephony as a backup method to clock in and out.

The call should be placed using the patient's home phone to help with EVV compliance.

🕐 Step 1: Upon Arrival

Call your Barnestorm-assigned telephony number using the patient’s main phone line to clock in.

Listen to the recording to verify the visit has started.

Note: The patient’s phone number must be correct in Barnestorm. Contact your office if it has changed.

📋 Step 2: Complete Your Visit

Carry out your visit as you normally would.

📞 Step 3: When Visit is Finished

Using the same phone you used to start the visit, call the Barnestorm telephony number again to clock out.

Listen to the recording to verify the visit has ended.

EVV - Aide Care Champ and Telephony Use

This is the EVV Care Champ and Telephony manual.

We recommend saving the link to your favorites list in your web browser versus printing, as changes are made often.

Table of Contents

CareChamp - Installing onto iPhone

CareChamp Setup Instructions

1️⃣ Install CareChamp onto Device

CareChamp - Installing onto Android

CareChamp Setup Instructions

1️⃣ Install CareChamp onto Device

CareChamp Users - How Service Location is Captured

Location Tracking & EVV Compliance

CareChamp - Document an EVV Visit

Document a Visit

Start the Visit

Document the Visit

Patient Signature

Finish the Visit

CareChamp - Cancel Patient Not Home

Cancel – Patient Not Home

CareChamp - Clocking Out of Visit Early

Clocking Out of Visit Early

CareChamp - Forgot to Clock Out of Visit

Forgot to Clock Out

CareChamp - Patient Schedule Not Showing in App

Schedule Not Showing in App

CareChamp Users - Use Telephony as a Backup

Use Telephony as Backup