EVV - Aide Care Champ and Telephony Use

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This is the EVV Care Champ and Telephony manual.

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Table of Contents



CareChamp - Installing onto iPhone


CareChamp Setup Instructions

1️⃣ Install CareChamp onto Device

📱 iPhone

Example of logging out of a visit early in CareChamp
Web browser screenshot Add to home screen screenshot

Example of logging out of a visit early in CareChamp

Example of logging out of a visit early in CareChamp

2️⃣ Log into CareChamp

IMPORTANT: Tap Allow when prompted for Notifications. This enables the office to send messages through Barnestorm.

Example of logging out of a visit early in CareChamp

IMPORTANT: Tap Allow for Location Services. This is required to record your location during EVV visits.

Example of logging out of a visit early in CareChamp

CareChamp - Installing onto Android


CareChamp Setup Instructions

1️⃣ Install CareChamp onto Device

Example of logging out of a visit early in CareChamp

Example of logging out of a visit early in CareChamp

2️⃣ Log into CareChamp

IMPORTANT: Tap Allow when prompted for Notifications. This enables the office to send messages through Barnestorm.

Example of logging out of a visit early in CareChamp

IMPORTANT: Tap Allow for Location Services. This is required to record your location during EVV visits.

Example of logging out of a visit early in CareChamp

CareChamp Users - How Service Location is Captured


Location Tracking & EVV Compliance

Watch Video 🎥Location and Notification

It is extremely important to allow your device to capture your visit location. This ensures compliance with EVV (Electronic Visit Verification) requirements.

Barnestorm assures you that your GPS location is only tracked when you tap Start Visit and Finish in the CareChamp app. Your location is not tracked at any other time.

Q: I was told my GPS location isn’t being captured, but it shows as enabled on my phone.
A: If you’ve denied location access several times, it may have permanently disabled GPS for the app. You’ll need to reset location permissions. See this help article for steps:

EVV - Visits Show No GPS for Completed Care Champ (Care Champ, EVV, GPS)

Example of location

CareChamp - Document an EVV Visit


Document a Visit

Watch Video 🎥Document EVV Visit

IMPORTANT: When opening the app, choose Allow or Always Allow for location services. GPS is only used during Start and Finish. Denying access may cause non-compliance.

Start the Visit

IMPORTANT: Tap Start only when you're physically at the patient’s home. This records your start time and location for EVV.

Document the Visit

Patient Signature

Finish the Visit

IMPORTANT: The Finish button records your end time and captures location for EVV.


CareChamp - Cancel Patient Not Home


Cancel – Patient Not Home

Watch Video 🎥Patient Not Home

Use this cancel option with CareChamp when the patient is not home or refuses services.

This will mark your visit as cancelled, indicating a non-chargeable visit.


CareChamp - Clocking Out of Visit Early


Clocking Out of Visit Early

🎥 Scroll down to read instructions.

Example of logging out of a visit early in CareChamp

📋 Steps for finishing a visit early:

  • Select each task that was performed.
  • If not all tasks were done, tap Reason tasks could not be performed.
  • Select a reason, then tap Set.
  • Verify with a patient signature (if required).
  • Tap Finish.
  • Select the reason the visit ended early.
  • If it was a mistake, tap Continue Visit.

CareChamp - Forgot to Clock Out of Visit


Forgot to Clock Out

If you forget to clock out of a previous visit, the CareChamp app offers a built-in safeguard.

Why use this feature?

It captures GPS coordinates to help keep you in compliance with EVV.

Office staff should avoid completing the visit in office if this process will take place.

Example of auto clock out in CareChamp

CareChamp - Patient Schedule Not Showing in App


Schedule Not Showing in App

Option A: Add the Visit Manually (if available)
  1. Tap the ➕ button in the top right.
  2. The Schedule New Visit screen appears.
  3. Tap Patient to view an alphabetical list.
  4. Select the patient and tap Set.
  5. Set the Visit Type to Aide Visit.
  6. Tap Schedule to enter a future visit time, or Schedule and Start if you're at the patient’s home.
  7. Complete the visit as usual.
If the same patient repeatedly doesn't appear or shows up as a duplicate, notify the office to review your schedule setup. 

Option B: No + Button Available

If the + button is missing, the agency has disabled this feature.

Use one of these backup methods:

  • Telephony: Call the visit in using the Barnestorm-assigned number from the patient’s home phone.
  • Office Assistance: Contact the office to manually add the visit. Log out of the app and back in.

CareChamp Users - Use Telephony as a Backup


Use Telephony as Backup

If you're unable to start a visit using the CareChamp app, you can use telephony as a backup method to clock in and out.

The call should be placed using the patient's home phone to help with EVV compliance.

🕐 Step 1: Upon Arrival

Call your Barnestorm-assigned telephony number using the patient’s main phone line to clock in.

Listen to the recording to verify the visit has started. 

Note: The patient’s phone number must be correct in Barnestorm. Contact your office if it has changed.

📋 Step 2: Complete Your Visit

Carry out your visit as you normally would.

📞 Step 3: When Visit is Finished

Using the same phone you used to start the visit, call the Barnestorm telephony number again to clock out.

Listen to the recording to verify the visit has ended.